Contact & Support
Have a question, hit an issue, or need help with billing? Here's how to reach us.
Email support
For general questions, account help, or anything else, email us directly.
saadalihashmi7777@gmail.comBilling & subscriptions
Manage your plan, payment method, or cancel a subscription from your account — no need to email us for routine changes.
Account → Manage subscriptionHow billing support works
DocuMint AI subscriptions are billed through Paddle, our reseller and Merchant of Record. For most billing needs — updating a payment method, changing plans, or canceling — use Account & Billing → Manage subscription in your account, which opens Paddle's secure billing portal. For anything else billing-related, including refund requests, see our Refund Policy or email us at saadalihashmi7777@gmail.com.
Response times
We try to respond to support emails as quickly as we can, typically within a couple of business days. Response times may vary, and we don't offer a guaranteed service-level response time at this stage.
Other ways to reach us
We're a small, early-access team and currently offer support by email only — we don't have a support phone line or a public office address to share at this time.