Refund Policy

1. Paddle Handles Payments & Refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In practice, this means the charge on your statement, your receipt, and any refund are all issued by Paddle, not directly by DocuMint AI. This policy is intended to work alongside, and not contradict, Paddle's own refund and billing policies, which are also provided to you at checkout and in your purchase confirmation.

2. Cancellation vs. Refund

Cancelling your subscription (from Account & Billing → Manage subscription) stops future renewals — you won't be charged again after your current billing period ends. Cancelling does not, by itself, reverse a charge that's already been completed. If you'd like a refund for a payment that's already gone through, that's handled as a separate refund request as described below.

3. Requesting Help or a Refund

If something's gone wrong with a charge — for example, a duplicate charge, a charge after you believe you'd already canceled, or you're simply not satisfied with your recent purchase — contact us at saadalihashmi7777@gmail.com and we'll do our best to help, including passing eligible requests on to Paddle for processing. You can also reach Paddle directly using the contact details on your receipt or order confirmation email, since Paddle, as Merchant of Record, makes the final decision on refunds.

4. No Guaranteed Blanket Refund

We don't offer an automatic or guaranteed refund for every request — refunds are reviewed and approved on a case-by-case basis by Paddle. Free trials give you a way to try a paid plan risk-free before you're charged; we'd encourage you to use the trial period to decide whether a plan is right for you before it converts to a paid subscription.

5. Your Statutory Rights

Nothing in this policy limits any refund, withdrawal, or cancellation rights you have under mandatory consumer-protection laws in the country in which you reside. Where those laws give you stronger rights than this policy describes, those laws apply.

6. Contact

Questions about a charge, cancellation, or refund? Contact us at saadalihashmi7777@gmail.com, or visit our Contact & Support page.